FAQ’s

Yes, you can claim up to 5 Medicare rebated sessions for chronic pain conditions (any condition lasting more than 3 months). Discuss with your GP to see if you qualify for a General Practitioner Chronic Condition Management Plan (GPCCMP).

Please bring along your 1. Medicare card and 2. savings /cheque Eftpos card so we can process your Medicare rebate. Please note that Medicare rebates cannot be credited to a Credit Card. Alternatively, you can also claim your Medicare rebate online.

Yes, you can claim private health insurance in clinic if you have extras cover for Physiotherapy and your health fund card. Alternatively, you can claim online via your health insurance provider.

Yes! All of our physios are trained to modify treatments to suit all stages of your pregnancy journey.

At Le Physique, we offer 1- on-1 physio-led exercise sessions. However, these are not run by a registered Exercise Physiologist.

Yes, we accept WorkCover and Third-Party Insurance claims. Please provide your claim number and case manager’s details at least 24 hours before your appointment.

For WorkCover claims, a portion of your consultation fee will be covered, and a gap payment will be required on the day.

For Third-Party Insurance, your initial consultation is fully covered. Your physio will then request approval for ongoing treatment.

If further sessions are not yet approved, you will need to cover the cost upfront until approval is confirmed, after which you may be able to claim the fees back from WorkCover/ Third-Party Insurance.

Yes, we proudly support our veterans with DVA-funded physiotherapy services. Our experienced Sports physio, Stephen Mahony, provides dedicated care for DVA patients, offering personalised treatment plans to support your health, mobility, and overall well-being. We’re here to ensure you feel supported every step of the way.

Yes, we have 2 dedicated onsite parking spots for Le Physique Physiotherapy clients—bays 4 and 34. Additional visitor parking is available within the building complex carpark on the left-hand side near the entrance, corner of Helen St and Commercial Rd. You’ll also find plenty of street parking on Commercial Rd, Helen St, and Wyandra St. We recommend arriving at least 15 mins early to allow time for parking.

For your initial consultation, we recommend a 45 min appointment. This allows your physio enough time to thoroughly assess and identify the underlying causes of your condition, provide a comprehensive treatment, discuss a personalised treatment protocol, and provide a tailored rehabilitation exercise program.

For subsequent appointments, single-area concerns, a 30 min session may be suitable. More complex or multi-area issues may require up to 45, 60 or 90 mins to ensure a comprehensive session and effective care.

If you have a chronic health condition, your GP may create a care plan such as a General Practitioner Chronic Condition Management Plan (GPCCMP). These plans allow you to access up to 5 Medicare-rebated allied health sessions per calendar year. You can choose to use all 5 sessions for physiotherapy if needed.

To get started, speak with your GP to see if you’re eligible and to have the plan arranged. Please note: while Medicare covers part of the cost, a gap fee will still apply for each visit.